There are white papers aplenty that show that 100% positive feedback can look suspicious. The first point I would like to make about online reputation management is that it isn’t about suppression of customers’ viewpoints, it is first and foremost about taking both a proactive and reactive approach to managing your company’s online presence.
If we delve into the mindset of our buyers we’ll realise the reason that they leave bad reviews. They are frustrated! As business owners, it is vital that we address these issues and improve in an iterative manner. Whatever you do – don’t just ignore them or brush these views under the carpet.
Here’s a few tips to help you, as a business owner, keep your online reputation in check:
1) If you make a mistake then deal with the fallout professionally and learn from your mistakes!
Don’t make the matter worse by lying or trying to cover it up. Do put out a press release or official response in all of the usual places and directly reply to any comments that may arise. Keep on top of it and if negative views are ranked highly in Google then, by all means, it’s your prerogative to continue to (or start) ranking positive information about you and your company above these comments – this isn’t suppression, it is merely concentrating on the good whilst addressing the bad.
2) Be a doorway, not a doormat This is one of the underpinning principles of good customer service but it really does apply to online reputation management. When replying to negative reviews, responding to forum posts and so on, keep it professional. Be helpful and address any concerns that unhappy clients might have but don’t humour those who are being intentionally disruptive or insincere.
3) Acknowledge both positive and negative comments One of the biggest mistakes and oversights that businesses and, alarmingly often, so-called online reputation managers make is to focus solely on finding and responding to negative comments whilst failing to thank people for their positive reviews and comments. People like to feel that their views are appreciated.
SEO, Digital Marketer, Web Developer, Web Usability Professional and Geek! I love to keep abreast with the latest in our industry and impart as much knowledge as possible to our readers.
About us and this blog
We are a full service agency that deliver compelling digital marketing solution. Our winning solutions and experience helps to deliver great results across several key areas.
Sign up for our newsletter!
Request a free quote
We offers professional SEO services that help websites increase organic search drastically and compete for 1st page rankings of highly competitive keywords.
Recent Posts
- A1LEDLights.com Has a Bright Future Ahead With Their New Infographic LED Lights Vs Incandescent Lightbulbs December 2, 2014
- Is Blogging Worthwhile For Your Business? November 6, 2014
- What is a Landing Page? November 5, 2014
Your comment is awaiting moderation.
That was a really interesting read. I think online reputation management is important factors for success of your brand and name.
Your comment is awaiting moderation.
the rest of my emails get dealt with late indoor soccer shoes time and over look the fact the child may F50 Adizero cleats how do nike green speed 2 size to a maximum of 400 guests reception style. The adidas adipure iv trx fg white / sliver … it goes over all the features in detail, it such companies along with addresses and contact numbers. There
Your comment is awaiting moderation.
???? ?? ?? ??? ??? ?? ??? ??? ?? ?? ?? ????? G ?? ??? ?? ?? ??? ?? ???? ????? ?? ?? ??? ??? ?? ?? ?? ??? ??? ?? ???? ????? ???? ?? ?? ??? ??? ?? ? ???? ?? ?? ??? ?? http://www.hz-hydj.com/web/Chloe.html
http://www.nofocgran.com/bulgari.html ?? ?? ?? ?? ???? ???? ???? ?? ???? ?? ??? ? ?? ??????? ?? ?? ????????? ?? ? ??? ?? ??? ???? ?????? ?????? ??? ??? ?? ?? ??? ?? ?? ?? ??? ???? ?? ?? ???? ?? ? ?? ??? ?? ??? ??? ?? ?
??? ?? ??? ?? ?? ??? ??? ???? ??? ?????? ??? ?? ?? ????? ?? ??? ???? ??? ???? ?? ?? ?? ?????? ?? http://www.nofocgran.com/bulgari.html
http://www.hz-hydj.com/web/Chloe.html ?? ?????? ???? ?? ?? ???? ?? ??? ?????? ?? ?? ?? ????? ?? ??? ??? ?? ?? ????? ??? ?? ?? ?? ??? ?? ?? ? ???? ?? ?? ?? ?? ??? ??? ???? ???? ??? ????? ? ???? ?? ?? ??? ???? ???? ?? ?? ?? ?? ?? ??? ??? ??
Your comment is awaiting moderation.
http://byywee.com/info.html ?? ??? ???? ???? ??? ?? ?? ?? ?? ?? ? ?? ???? ??? ??? ?? ??? ??? ???? ???? ?? ???? ?? ? ?? ??? ??? ??
?? ????? ??? ?? ??? ?? ?? ??? ?? ?? ?? ?? ?? ?? ??? ?? ?? ???? ??? ?? ?? ?? ??? ?? ? ???? ????? ?? ???? ???? ??? ?? ?? ?? ??? ?? ?? ? ????? ??? ?? ?? ?? ?? ? ??? ???? ???? ?? ??? ??? ?? ?? ?? ??? ?? ? ?? ??? ?? ?????? ???? ??? http://www.hz-hydj.com/web/Chloe.html
???? ?? ? ??? ????? ?? ?? o ?? ???? ??? ?? ??? ?? ?? ??? ??? ???? ?????? ???? ???? ??? ??? ???? ?? ?? ?? ???? ??? ?? ???? ? ??? ?? ?? ??? ??? ?????? ?? ??????? ???? ??????? ?? ??? ?? ???? ??? ?? ?? ?? ???? http://www.nofocgran.com/bulgari.html
Your comment is awaiting moderation.
?????????SSRI????????????????? ??????? ?? ??????????????????
???????? ??? ????? ?? ??????????????????
??????? ??? ??? ?? ????????????????? ???????????? ???? ?? ISN??????????????????????????? ??? ??? ??? ???????????????????????? ???????????????????????????????????